To guarantee customer satisfaction, all items in our catalog may be exchanged or returned within 30 days of delivery. A restocking fee may apply. Please check your order as soon as it arrives. Discrepancies must be reported within three days of delivery. Should you have any questions with your order, please call our Customer Service Team. To ensure you receive proper credit, please give us your delivery invoice number. All returned items must be returned in new condition and in original carton with all packing materials. Special ordered product or furniture is not returnable.

Exchanges
To exchange an item, call your Customer Service Team to request return authorization and to order another item. We will arrange to pick up the item and ship out your replacement.

Returns
1. Please call your Customer Service Team to request a Return Authorization and arrange a pick-up of your product.

2. Please indicate the item number (SKU), description, quanity, and reason for each returned product.

3. Toner and ink jet cartridges are not returnable if the carton has been opened.

4. Please provide a contact name, phone number and location of item to be picked-up.

5. All returned items must be in their original packaging, complete with all components and manufacturers’ documentation.

6. An Apex driver will pick-up your return or a UPS call tag number will be issued.